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Brand
Panasonic
Color
Black
Connectivity Technology
Wireless
Model Name
True Wireless Bluetooth Earphones with Dual Hybrid Noise Cancelling
Form Factor
In Ear

Item will come in original packaging, packaging will have cosmetic damage. Item may show signs of use.
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Details

Brand
Panasonic
Color
Black
Connectivity Technology
Wireless
Model Name
True Wireless Bluetooth Earphones with Dual Hybrid Noise Cancelling
Form Factor
In Ear
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Battery life 3.7 4.3 4.5 4.5
Sound quality 4.0 4.5 4.5 4.5
Noise cancellation 3.8 4.2 4.3 4.0
Comfort 4.8 4.7 4.8
Color Black Black BLACK Black
Fit Type In-Ear In-Ear In-Ear
Item Dimensions 6.65 x 4.35 x 2.35 inches 2.36 x 1.46 x 1.1 inches 0.59 x 0.79 x 0.59 inches 2 x 2 x 1 inches
Item Weight 0.71 ounces 0.16 ounces 0.15 ounces
Special Features Noise Cancellation, Lightweight, Universal Phone Control, Microphone Featu... Microphone, sports-and-exercise, Noise-Canceling, wireless, water-resistan... Microphone, sports-and-exercise, wireless Active Noise Cancellation up to 28dB, 4-Microphone Noise Cancellation Tech...
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From the manufacturer

Hear Whatever You Want, Wherever You Want

Panasonic S500W true wireless earbuds provide industry-leading noise cancelling performance, stable connectivity, and rich, crystal clear audio whether you are listening to music, on a call, or browsing through video content. Designed for all-day comfort, with easy touch sensors to control music.

Long Battery Life

2-hour charge = 6.5 hrs of playback*. Charging cradle provides up to 19.5 hrs playback. 15min Quick Charge = 70min playback.

*approximate

Smart Design

Lightweight, all-day comfort with IPX4 water resistance for protection from sweat and splashes

Excellent Call Quality

High performance MEMS mic in a unique labyrinth structure reduces wind noise and transmits voice clearly.

Easy Touch Sensors

Control music playback, volume and tracks, receive, end or reject calls, and voice assistant.

Industry-Leading Noise Cancelling

Dual Hybrid Noise Cancelling utilizes feedforward and feedback technology combined with digital and analog processing for exceptional noise cancelling performance. Utilize Ambient Sound mode when you want to enhance external sound.

Sound On.

Experience true wireless freedom, seamlessly moving from music to calls to content browsing without interruption. Panasonic True Wireless are smart, lightweight and compact, designed to deliver a high quality audio experience no matter where you are.

How do I do the initial setup of the earbuds and connect them to a device?

Once the earbuds are charged, remove from the charging cradle, enable Bluetooth on your device, and select “RZ-S500-W” for pairing. If prompted for a passkey, input “0000” (four zeros). Consult the Operating Instructions for more detail.

The earbuds are not fitting in my ears properly. How do I get a better fit?

The earbuds come with interchangeable earpieces of different sizes (2 of each of XS, S, M, L, and XL). Size M come fitted to the earphones. Make sure you try each size to achieve the best, most comfortable fit that’s straight, not at an angle.

How do I get the earbuds to make a secure seal in my ear?

Make sure you are using the right size earpiece (see question above). Insert the earbuds with Panasonic logo on the bottom and charging terminals at the top. Turn them a small amount at a time, back and forth, until the seal is secure.

How do I eliminate ambient noise?

First, the ear buds need to be snug in your ears. Try every size earpiece and make sure the seal is secure (see questions above). Touch and hold the touch sensor (R) for two seconds to rotate between noise cancelling, ambient sound, and off.

Bluetooth is having some interference. How do I keep it connected?

Bluetooth works best with less disturbance in the way, so keep tyour device close to the earbuds. Also, update the Panasonic Audio Connect app, or uninstall/reinstall the app. Use the app to update the firmware of your earbuds.

Features & details

Features

  • ENGINEERED TO PERFORM: Precision, Japanese engineering and a powerful 8mm driver unit provide rich, detailed sound as you seamlessly switch from listening to music, podcasts or audio books to making and receiving calls.
  • INDUSTRY-LEADING NOISE CANCELLING Panasonic True Wireless earbuds combine feedforward and feedback noise cancelling with analog and digital processing to achieve one of the most advanced noise cancelling true wireless earbuds on the market. Use ambient sound mode to capture external sounds.
  • RELIABLE CONNECTIVITY: Stable left-right independent signaling and our patent-pending antenna design provide a reliable, powerful connection that’s less sensitive to the interference that causes drop-outs and unbalanced sound.
  • EASY TOUCH SENSOR CONTROLS: Dual touch sensor controls on both earbuds allow you to control music playback/pause and volume and track selection, as well as receive, reject or end calls, manage noise-cancelling/ambient sound amplification modes, and connect to voice assistant (Siri, Google Assistant and Amazon Alexa).
  • EXCELLENT CALL QUALITY: Six high-performance MEMS microphones are built in a unique labyrinth cabinet structure that can suppress wind noise. With the added beamforming technology, the S500W enables your voice to come through loud and clear, while background noise is suppressed.
  • Bluetooth Connectivity, IPX4 Water Resistance, Compatible with Amazon Alexa
  • Comfortable and lightweight, includes 5 Earpiece sizes: XS, S, M, L, XL; 1.6ft charging cable
  • Approximate Battery life: 6.5hrs per earbud, plus 13hrs additional with cradle. 15min Quick Charge = 70min playback

Product information Black

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Customer Questions

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Q: Will these read texts from a samsung phone?

A: While the headphone won’t ‘read texts’, it will play the audio provided by a smart phone, …

Manufacturer Team Panasonic | 1 year ago

Q: Does the case support usb c or qi wireless charging? And are any forms of aptx or some oth…

A: Thank you for your question. USB-C is the cable used for charging. The charging case doesn…

Manufacturer Team Panasonic | 1 year ago

Q: I am an extraterrestrial. i listen to classical music. there is no boom boom in classical …

A: You still can''t tune out earthlings, sound is too low

Jeffrey saldate | 9 months ago

Q: Will these support Ldac?

A: No. They support AAC and SBC- no aptX support either.

M. Curtin | 1 year ago

Customer reviews

3.5 out of 53.5 out of 5
443 global ratings

Reviews with images

Top reviews from the United States

T. Park
4.0 out of 5 starsVerified Purchase
Nice but some gripes
Reviewed in the United States on August 24, 2020
Color: Light Grey
Just received my pair today and so far, they seem good. Sound quality is much better than the Zolo Liberty+ I’ve been using for the past few years and the ANC seems to be pretty decent as well. However, as I’m writing this, I’m laying in bed in a dark room and feel like I’m... See more
Just received my pair today and so far, they seem good. Sound quality is much better than the Zolo Liberty+ I’ve been using for the past few years and the ANC seems to be pretty decent as well. However, as I’m writing this, I’m laying in bed in a dark room and feel like I’m an airplane flying through the night. The double flashing blue lights on these things are incredibly bright and I can see them lighting up the dark room whenever they do their quick double flash every five seconds. It’s so incredibly annoying and serves no purpose but to be annoying. My Zolos had a light that flashed every few seconds but it was barely noticeable; these Panasonics light up an entire room, I’m not joking. Please, fix this with a firmware update. It needs to be fixed.

FIRST WEEK EDIT: Been doing a lot of yard work wearing these. As I sweat more and more, the earbuds lose their grip inside my ear more and more. I''ve had quite a few instances where the earbud just straight fell out of my ear. I''m constantly finding myself adjusting these and I''ve tried various sizes of the earbuds. For some reason, I mainly seem to have this problem with my left ear, which is more than likely an issue with me and not necessarily the earbuds.

The touch sensitivity. I don''t know why any manufacturer ever thought that touch-capacitive buttons are the way to go. This technology should''ve been sent to Hell five years ago when all the car manufacturers started to realize what a dumb idea touch-capacitive buttons were. Need to readjust the fit of the earbuds? You''re gonna make the earbuds think you just went through five different commands.

The sound quality on these is just SPECTACULAR. I have some genuine gripes about these, regarding the fit and the light (the light issue may seem so insignificant, but you really can''t understand until you see them; it''s so bright. I can''t imagine wearing these on a plane as I''m sure other passengers would want to rip my ears off), but in spite of those gripes, the sound quality on these is just that good that I''ll deal with those issues on my own terms. Songs that I''ve heard hundreds of times in my life sound like NEW songs as I''m hearing details in the music I''ve never known were there (and I have 16 speakers in my car!!). I can''t raise my three-star review yet as I''m still very much in a love/hate relationship with these. Fix the light issue and I''d raise it up.

ONE MONTH EDIT: I''ve ditched my wired, over-ear Sennheiser headset for Zoom meetings and have been using the Panasonic earbuds. The earbuds have full stereo for voice calls, meaning that you get sound in both earbuds. What''s great about having the two earbuds with full, independent Bluetooth connection, and stereo for calls, is that you can use both earbuds, or use the right or left one by itself. I am a teacher, which means I use Zoom everyday, all day, and I''m the one mostly speaking. My students say that my voice quality with the Panasonic earbuds is great.

Light issue is still not fixed. I''ve resorted to placing a sticker over the light.

I''ve been experiencing more and more issues with connecting the earbuds to my phone. When I take the earbuds out of the case, they struggle to connect immediately, and my phone will go through 1 to 3 connection attempt cycles before they will actually connect. It''s pretty annoying.

PASSIVE SOUND MODE: As I''ve said before, the Active Noise Cancellation on these is INCREDIBLY good. However, on the opposite end, the Passive Sound Mode (where noise cancellation is turned off and ambient noise is pumped through the earbuds so that you can speak to people without taking the earbuds out) is terrible. Even with no music playing through the earbuds and passive mode ON, I can BARELY hear people speaking and have to take the earbuds off. My previous earbuds had an incredibly good passive mode where I could carry a conversation with people while still playing music through my earbuds. Not with these.

SIX MONTHS: Still using these but most of the above issues remain the same. They''re still going strong with daily use. My wife wanted some wireless earbuds; I bought her some AirPods instead.

MAY 2021: Panasonic released a firmware update that allows for customization of the touch controls (nice) and... THE ABILITY TO TURN OFF THE FLASHING LIGHTS!! YESSSSSSSSSSSSSSSSSSSSSS. Updated my review from 3 to 4 stars.

Whatever was in the last software update seems to have solved the dropped connections. I haven’t experienced any randomly dropped connections with my phone since the last update. Things are improving.
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X. Chen
3.0 out of 5 starsVerified Purchase
Not Great.
Reviewed in the United States on August 1, 2020
Color: Light Grey
Update, after a month or two of usage, I found it''s the only earbud that would disconnect randomly from my phone, not sure why... no other earbuds I had have this problem. For $180 earbuds this is unacceptable. Good: The ANC it''s Great, The Ambient... See more
Update, after a month or two of usage, I found it''s the only earbud that would disconnect randomly from my phone, not sure why... no other earbuds I had have this problem. For $180 earbuds this is unacceptable.

Good:
The ANC it''s Great,
The Ambient noise making this earbud like a hearing aid. Making everything is so much louder.
You can control the right earbuds and go through the modes with push and hold the touch button. (off, ANC, Amb) so you don''t need to have app/phone all the time.

Bad:
Pairing at first was a problem I had.
Disconnect randomly from my phone, at first I thought it was my phone, but tried my other earbuds, non of them disconnect. Only this $180 ANC earbuds unacceptable.
29 people found this helpful
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Richard Ojeda
5.0 out of 5 starsVerified Purchase
I chose these over AirPod Pros.
Reviewed in the United States on August 21, 2020
Color: Light Grey
I love these earphones. Ambient sound is really good. It actually sounds like you’re not wearing any earphones. The noise canceling is slightly better on the RZ-S500W than AirPod pros. And AirPod pro have pretty good noise canceling. Even when its on regular mode, they... See more
I love these earphones. Ambient sound is really good. It actually sounds like you’re not wearing any earphones. The noise canceling is slightly better on the RZ-S500W than AirPod pros. And AirPod pro have pretty good noise canceling. Even when its on regular mode, they block out a lot of sound. Comfortable fit for me. Battery life is exactly as claimed. All levels of vocals are clear and sharp. Bass is sharp and solid. Equalizer on the app is great for adjustability. My friend said the call quality was clear, so I’ll take his word for it. These are worth the money.
28 people found this helpful
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Ryan Olesen
5.0 out of 5 starsVerified Purchase
Great noise cancellation.
Reviewed in the United States on August 9, 2020
Color: Black
Edit: They added an option in the App to turn off the LeD lights! I raised my rating to 5 stars. Great pair of earbuds. I like them much better than Air Pod Pros. You can read my earlier review below. I would gladly raise my star rating to a 5 if there... See more
Edit:

They added an option in the App to turn off the LeD lights! I raised my rating to 5 stars. Great pair of earbuds. I like them much better than Air Pod Pros. You can read my earlier review below.

I would gladly raise my star rating to a 5 if there were a way to turn off the annoying LED lights. I like to sleep with noise cancelling earbuds, and these make it nearly impossible.

The noise cancellation is great.
The sound quality is pretty darn good for the price.
The ear fit is good. They look good.

BUT

The bright LED lights flash like little strobe lights, reflecting off your pillow for maximum annoyance.

If there were a "sleep mode" in the app where I could shut off the damn lights, I would gladly change my rating. I do not recommend these if you want to use them for any type of sleep or relaxation.
13 people found this helpful
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Gary T.
5.0 out of 5 starsVerified Purchase
They are not white!!
Reviewed in the United States on August 8, 2020
Color: Light Grey
I researched everything I could find on noise Cancelling. These are awesome! As far as the sound quality, I honestly don’t have experience with high end earbuds. To me these are great. Here’s the reason for my review: they are NOT white! Every picture or video I’ve seen... See more
I researched everything I could find on noise Cancelling. These are awesome! As far as the sound quality, I honestly don’t have experience with high end earbuds. To me these are great. Here’s the reason for my review: they are NOT white! Every picture or video I’ve seen they are white it black. These are GREY!! I don’t like the color at all!!
I bought these for noise cancellation and that is 5stars!!
14 people found this helpful
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Jackal
5.0 out of 5 starsVerified Purchase
*Update- Eddie/Consumer Affairs at Panasonic saved the day and restored my perception of Panasonic
Reviewed in the United States on November 5, 2020
Color: Black
UPDATE Nov 12, 2020: I originally left a poor review after my experience with Panasonic''s front line support. After losing the charging case in a flight to Newark, NJ just 2 months into owning these, I was told I could not purchase a replacement case and would have to... See more
UPDATE Nov 12, 2020:
I originally left a poor review after my experience with Panasonic''s front line support. After losing the charging case in a flight to Newark, NJ just 2 months into owning these, I was told I could not purchase a replacement case and would have to purchase a new set. I was directed to various departments spanning hours and did not get anywhere. That''s when I left an honest review based on my experience. I was not looking for a handout, just the ability to purchase a lost charger so that I can keep using my earphones.

Shortly after leaving a review regarding my experience with customer support, Panasonic''s consumer affairs division sprung into action above and beyond my expectations. Eddie Williams with Panasonic reached out to me via cell phone and email to assure me he is on the case and would make things right. He mentioned that he was contacted directly from HQ in Japan regarding my review. I offered to pay for a replacement case (I take full responsibility for the lost part) and instead he offered to exchange my buds for all the inconvenience I went through.

To me this was a 180 degree turn of events in my experience. The way Eddie handled this and his regular follow-ups takes my rating to exceptional because I do not think other companies would do this for such a premium product. Thank you Eddie for restoring my perception of Panasonic. I have purchased many Panasonic equipment over the years (even my Iron is a Panasonic multi-directional- love it). Panasonic has always produced effective quality products and these buds reinforce this.

Here''s the deal with the RZ-S500W buds:
If you are looking primarily for effective noise cancellation ability and travel frequently- buy these. These are much better for air travel/flights than the Airpod pro''s if you''re listening to music or watching a movie in flight because it kills background noise and has better/richer mids and bass. You do not feel you are in a plane with these. The sound quality on calls is great and I like the app feature that lets you adjust the equalizer to suite your preference. The app also received a much needed facelift and has never crashed. I also like how the app updates the firmware on the buds. Other buds might be better if you are doing more intense cardio or sweating as these are a bit heavier. Also if you are making calls while doing cardio I do feel the airpods pro have the edge because of how much lighter they are and use leverage to sit in the ear versus plugs. I''m rating these 5 stars for my primary use/purpose of air travel/ air port use and the exceptional customer support provided by Eddie and Panasonic''s Consumer Affairs division.
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ZZ
3.0 out of 5 starsVerified Purchase
Good for those needing a deep seal. Look elsewhere for everyone else.
Reviewed in the United States on November 19, 2020
Color: Black
Been using the rz-s500 for a half a year now and it''s a mixed bag. I can only recommend it for those needing a deep seal due to the individual''s ear canal shape. If not, there are better options elsewhere. Pro: -Fit is easier due to its tubular shape, at... See more
Been using the rz-s500 for a half a year now and it''s a mixed bag. I can only recommend it for those needing a deep seal due to the individual''s ear canal shape. If not, there are better options elsewhere.

Pro:
-Fit is easier due to its tubular shape, at least for my ears. The Sony ANC earbuds may have better electronic ANC but their shape prevented me from inserting the buds deep enough to create a good seal. Due to my ear canal shape, I have to place buds deeper in my ear to get a good seal, which these provide.

Neutral
-sound quality is ok. It''s not very dynamic. Bass will be lacking if you really like the low range. There''s no staging, though you really shouldn''t be expecting it here. You won''t be disappointed by the sound, but it won''t impress either.
-software is usable and straightforward, and comes with the expected settings for a product like this. But you must give it location permission for it to work even if you don''t want to use the "find if lost" function. You can set all the setting to what you like, including turning off the ongoing blue led, and then uninstall the software. The settings will stay saved on the device. I have seen two updates since I bought it, so at least they are maintaining it (for now).
-touch controls work, but it takes a little practice.

Cons:
-the charging case will continually charge the buds even if the buds are fully charged. This means your charging case will drain itself in a few days even if you never use the buds. This also means you''re going to wear out the lifespan of both the batteries in the case and buds since discharging to zero (for the case) and continually charging a full battery (for the buds) stresses the batteries. I''ve resorted to storing the buds in the wrong sides of the case to avoid this, but that means the lid won''t fully close.
-tends to fall out more easily with jarring exercises like running. Really could have used some wings to help keep them in place.
-hinge on the charging case doesn''t appear meaty enough and I have concerns with how it''ll hold up with any kind of abuse like an accidental drop.
-no support for any version of aptx and so on android devices, there is a noticeable but minor delay in audio which creates sync issues when watching video
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Bob Chaney
1.0 out of 5 starsVerified Purchase
With Respect .. these earbuds are unreliable
Reviewed in the United States on October 5, 2020
Color: Light Grey
Panasonic''s long absence from the consumer market here in the US, compelled me to jump at the chance to own a set of their earbuds. They have fantastic sound, and the noise cancelling compares favorably with even their most expensive competitor. However .. they do not seem... See more
Panasonic''s long absence from the consumer market here in the US, compelled me to jump at the chance to own a set of their earbuds. They have fantastic sound, and the noise cancelling compares favorably with even their most expensive competitor. However .. they do not seem to be without fault. Sometimes they connect and work perfectly, singly or paired, sometimes they pair and you can''t hear anything. They apparently have to placed in the case to re-pair, which can be quite a chore, as they do not fall naturally into place within the case, having to be carefully placed to initiate all the contacts. Today, I was on hold with my bank for 30 minutes (you may assume it was important), and when the representative came on line, they could not hear me. By the the time I grabbed the phone and undid the bluetooth connection (it doesn''t release by removing the earbuds from your ears), they said good bye and hung up. This unreliability, and the passage of the return window with Amazon, will relegate these buds to the drawer of useless tech which I go through occasionally and reduce in volume. I expected better from Panasonic ..no longer ahead of their time.
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Top reviews from other countries

TProulx
3.0 out of 5 starsVerified Purchase
Acceptable earbud but don''t but your expectation too high
Reviewed in Canada on January 7, 2021
The sound quality is good, the form factor and fit is ok. The case lid feels a bit cheap but acceptable for the price. What is really wrong with these earbud is the ANC and hear through. I''ve tried multiple alternative from major manufacturer (Sony, Bose, Jabra, Plantronic)...See more
The sound quality is good, the form factor and fit is ok. The case lid feels a bit cheap but acceptable for the price. What is really wrong with these earbud is the ANC and hear through. I''ve tried multiple alternative from major manufacturer (Sony, Bose, Jabra, Plantronic) and these performed the worst in regards to ANC and hear through. Like none existent ANC and hear through to the point I think I main have a defective unit with bad microphone. Also, the app is not great. Nice presentation but when you try to adjust the ANC level, hear through level or equalizer, you can easily spend 10 minutes battling with the app for the change to register.
The sound quality is good, the form factor and fit is ok. The case lid feels a bit cheap but acceptable for the price. What is really wrong with these earbud is the ANC and hear through. I''ve tried multiple alternative from major manufacturer (Sony, Bose, Jabra, Plantronic) and these performed the worst in regards to ANC and hear through. Like none existent ANC and hear through to the point I think I main have a defective unit with bad microphone.
Also, the app is not great. Nice presentation but when you try to adjust the ANC level, hear through level or equalizer, you can easily spend 10 minutes battling with the app for the change to register.
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Ron B.
1.0 out of 5 starsVerified Purchase
Don''t buy these.
Reviewed in Canada on June 18, 2021
Originally purchased in January 2021 and by March 2021 the left earbud stopped working. I had to pay to send them to Panasonic and after 3 weeks they sent a replacement pair. It is now June 2021 and the replacement pair has stopped working with the same issues. Panasonic...See more
Originally purchased in January 2021 and by March 2021 the left earbud stopped working. I had to pay to send them to Panasonic and after 3 weeks they sent a replacement pair. It is now June 2021 and the replacement pair has stopped working with the same issues. Panasonic has terrible customer service and after multiple phone calls and e-mails they want me to send the earbuds back, again at my expense, for a refund. A good customer service would cover return shipping while under warranty especially if the product had been replace already. I would never buy another Panasonic product due to poor quality and terrible customer service.
Originally purchased in January 2021 and by March 2021 the left earbud stopped working. I had to pay to send them to Panasonic and after 3 weeks they sent a replacement pair. It is now June 2021 and the replacement pair has stopped working with the same issues. Panasonic has terrible customer service and after multiple phone calls and e-mails they want me to send the earbuds back, again at my expense, for a refund. A good customer service would cover return shipping while under warranty especially if the product had been replace already. I would never buy another Panasonic product due to poor quality and terrible customer service.
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Kim Balkwill
2.0 out of 5 starsVerified Purchase
Doesn’t stand up to what they claim
Reviewed in Canada on December 13, 2020
Right ear is muffled! Sweating on a run and the right side became muffled. Still doesn’t work, and the manufacturer states they are sweat resistant. They were a gift, very disappinted.
Right ear is muffled! Sweating on a run and the right side became muffled. Still doesn’t work, and the manufacturer states they are sweat resistant. They were a gift, very disappinted.
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Luis Enrique Moreno Díaz
5.0 out of 5 starsVerified Purchase
Depende del dispositivo
Reviewed in Mexico on May 20, 2021
Malos en dispositivos Huawei se escuchan sin volumen...pero muy buen audio en equipos Samsung y Motorola ya que estos dispositivos cuentan con Dolby atmos las película, juegos vas a tenér una calidad de audio de excelente calidad
Malos en dispositivos Huawei se escuchan sin volumen...pero muy buen audio en equipos Samsung y Motorola ya que estos dispositivos cuentan con Dolby atmos las película, juegos vas a tenér una calidad de audio de excelente calidad
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Anastasia movios
5.0 out of 5 starsVerified Purchase
Small ears don''t recommend
Reviewed in Canada on May 24, 2021
Amazing only concern i have is that if your ears are small like mine wouldn''t recommend it they constantly fall out even through I used the xs size for the earbuds.
Amazing only concern i have is that if your ears are small like mine wouldn''t recommend it they constantly fall out even through I used the xs size for the earbuds.
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Hear Whatever You Want, Wherever You Want

Panasonic S500W true wireless earbuds provide industry-leading noise cancelling performance, stable connectivity, and rich, crystal clear audio whether you are listening to music, on a call, or browsing through video content. Designed for all-day comfort, with easy touch sensors to control music.

Long Battery Life

2-hour charge = 6.5 hrs of playback*. Charging cradle provides up to 19.5 hrs playback. 15min Quick Charge = 70min playback.

*approximate

Smart Design

Lightweight, all-day comfort with IPX4 water resistance for protection from sweat and splashes

Excellent Call Quality

High performance MEMS mic in a unique labyrinth structure reduces wind noise and transmits voice clearly.

Easy Touch Sensors

Control music playback, volume and tracks, receive, end or reject calls, and voice assistant.

Industry-Leading Noise Cancelling

Dual Hybrid Noise Cancelling utilizes feedforward and feedback technology combined with digital and analog processing for exceptional noise cancelling performance. Utilize Ambient Sound mode when you want to enhance external sound.

Sound On.

Experience true wireless freedom, seamlessly moving from music to calls to content browsing without interruption. Panasonic True Wireless are smart, lightweight and compact, designed to deliver a high quality audio experience no matter where you are.

How do I do the initial setup of the earbuds and connect them to a device?

Once the earbuds are charged, remove from the charging cradle, enable Bluetooth on your device, and select “RZ-S500-W” for pairing. If prompted for a passkey, input “0000” (four zeros). Consult the Operating Instructions for more detail.

The earbuds are not fitting in my ears properly. How do I get a better fit?

The earbuds come with interchangeable earpieces of different sizes (2 of each of XS, S, M, L, and XL). Size M come fitted to the earphones. Make sure you try each size to achieve the best, most comfortable fit that’s straight, not at an angle.

How do I get the earbuds to make a secure seal in my ear?

Make sure you are using the right size earpiece (see question above). Insert the earbuds with Panasonic logo on the bottom and charging terminals at the top. Turn them a small amount at a time, back and forth, until the seal is secure.

How do I eliminate ambient noise?

First, the ear buds need to be snug in your ears. Try every size earpiece and make sure the seal is secure (see questions above). Touch and hold the touch sensor (R) for two seconds to rotate between noise cancelling, ambient sound, and off.

Bluetooth is having some interference. How do I keep it connected?

Bluetooth works best with less disturbance in the way, so keep tyour device close to the earbuds. Also, update the Panasonic Audio Connect app, or uninstall/reinstall the app. Use the app to update the firmware of your earbuds.

Features & details

Features

  • ENGINEERED TO PERFORM: Precision, Japanese engineering and a powerful 8mm driver unit provide rich, detailed sound as you seamlessly switch from listening to music, podcasts or audio books to making and receiving calls.
  • INDUSTRY-LEADING NOISE CANCELLING Panasonic True Wireless earbuds combine feedforward and feedback noise cancelling with analog and digital processing to achieve one of the most advanced noise cancelling true wireless earbuds on the market. Use ambient sound mode to capture external sounds.
  • RELIABLE CONNECTIVITY: Stable left-right independent signaling and our patent-pending antenna design provide a reliable, powerful connection that’s less sensitive to the interference that causes drop-outs and unbalanced sound.
  • EASY TOUCH SENSOR CONTROLS: Dual touch sensor controls on both earbuds allow you to control music playback/pause and volume and track selection, as well as receive, reject or end calls, manage noise-cancelling/ambient sound amplification modes, and connect to voice assistant (Siri, Google Assistant and Amazon Alexa).
  • EXCELLENT CALL QUALITY: Six high-performance MEMS microphones are built in a unique labyrinth cabinet structure that can suppress wind noise. With the added beamforming technology, the S500W enables your voice to come through loud and clear, while background noise is suppressed.
  • Bluetooth Connectivity, IPX4 Water Resistance, Compatible with Amazon Alexa
  • Comfortable and lightweight, includes 5 Earpiece sizes: XS, S, M, L, XL; 1.6ft charging cable
  • Approximate Battery life: 6.5hrs per earbud, plus 13hrs additional with cradle. 15min Quick Charge = 70min playback

Product information Black

User Manual [PDF ]
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Product guides and documents

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Q: Will these read texts from a samsung phone?

A: While the headphone won’t ‘read texts’, it will play the audio provided by a smart phone, …

Manufacturer Team Panasonic | 1 year ago

Q: Does the case support usb c or qi wireless charging? And are any forms of aptx or some oth…

A: Thank you for your question. USB-C is the cable used for charging. The charging case doesn…

Manufacturer Team Panasonic | 1 year ago

Q: I am an extraterrestrial. i listen to classical music. there is no boom boom in classical …

A: You still can''t tune out earthlings, sound is too low

Jeffrey saldate | 9 months ago

Q: Will these support Ldac?

A: No. They support AAC and SBC- no aptX support either.

M. Curtin | 1 year ago

Customer reviews

3.5 out of 53.5 out of 5
443 global ratings

Reviews with images

Top reviews from the United States

T. Park
4.0 out of 5 starsVerified Purchase
Nice but some gripes
Reviewed in the United States on August 24, 2020
Color: Light Grey
Just received my pair today and so far, they seem good. Sound quality is much better than the Zolo Liberty+ I’ve been using for the past few years and the ANC seems to be pretty decent as well. However, as I’m writing this, I’m laying in bed in a dark room and feel like I’m... See more
Just received my pair today and so far, they seem good. Sound quality is much better than the Zolo Liberty+ I’ve been using for the past few years and the ANC seems to be pretty decent as well. However, as I’m writing this, I’m laying in bed in a dark room and feel like I’m an airplane flying through the night. The double flashing blue lights on these things are incredibly bright and I can see them lighting up the dark room whenever they do their quick double flash every five seconds. It’s so incredibly annoying and serves no purpose but to be annoying. My Zolos had a light that flashed every few seconds but it was barely noticeable; these Panasonics light up an entire room, I’m not joking. Please, fix this with a firmware update. It needs to be fixed.

FIRST WEEK EDIT: Been doing a lot of yard work wearing these. As I sweat more and more, the earbuds lose their grip inside my ear more and more. I''ve had quite a few instances where the earbud just straight fell out of my ear. I''m constantly finding myself adjusting these and I''ve tried various sizes of the earbuds. For some reason, I mainly seem to have this problem with my left ear, which is more than likely an issue with me and not necessarily the earbuds.

The touch sensitivity. I don''t know why any manufacturer ever thought that touch-capacitive buttons are the way to go. This technology should''ve been sent to Hell five years ago when all the car manufacturers started to realize what a dumb idea touch-capacitive buttons were. Need to readjust the fit of the earbuds? You''re gonna make the earbuds think you just went through five different commands.

The sound quality on these is just SPECTACULAR. I have some genuine gripes about these, regarding the fit and the light (the light issue may seem so insignificant, but you really can''t understand until you see them; it''s so bright. I can''t imagine wearing these on a plane as I''m sure other passengers would want to rip my ears off), but in spite of those gripes, the sound quality on these is just that good that I''ll deal with those issues on my own terms. Songs that I''ve heard hundreds of times in my life sound like NEW songs as I''m hearing details in the music I''ve never known were there (and I have 16 speakers in my car!!). I can''t raise my three-star review yet as I''m still very much in a love/hate relationship with these. Fix the light issue and I''d raise it up.

ONE MONTH EDIT: I''ve ditched my wired, over-ear Sennheiser headset for Zoom meetings and have been using the Panasonic earbuds. The earbuds have full stereo for voice calls, meaning that you get sound in both earbuds. What''s great about having the two earbuds with full, independent Bluetooth connection, and stereo for calls, is that you can use both earbuds, or use the right or left one by itself. I am a teacher, which means I use Zoom everyday, all day, and I''m the one mostly speaking. My students say that my voice quality with the Panasonic earbuds is great.

Light issue is still not fixed. I''ve resorted to placing a sticker over the light.

I''ve been experiencing more and more issues with connecting the earbuds to my phone. When I take the earbuds out of the case, they struggle to connect immediately, and my phone will go through 1 to 3 connection attempt cycles before they will actually connect. It''s pretty annoying.

PASSIVE SOUND MODE: As I''ve said before, the Active Noise Cancellation on these is INCREDIBLY good. However, on the opposite end, the Passive Sound Mode (where noise cancellation is turned off and ambient noise is pumped through the earbuds so that you can speak to people without taking the earbuds out) is terrible. Even with no music playing through the earbuds and passive mode ON, I can BARELY hear people speaking and have to take the earbuds off. My previous earbuds had an incredibly good passive mode where I could carry a conversation with people while still playing music through my earbuds. Not with these.

SIX MONTHS: Still using these but most of the above issues remain the same. They''re still going strong with daily use. My wife wanted some wireless earbuds; I bought her some AirPods instead.

MAY 2021: Panasonic released a firmware update that allows for customization of the touch controls (nice) and... THE ABILITY TO TURN OFF THE FLASHING LIGHTS!! YESSSSSSSSSSSSSSSSSSSSSS. Updated my review from 3 to 4 stars.

Whatever was in the last software update seems to have solved the dropped connections. I haven’t experienced any randomly dropped connections with my phone since the last update. Things are improving.
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X. Chen
3.0 out of 5 starsVerified Purchase
Not Great.
Reviewed in the United States on August 1, 2020
Color: Light Grey
Update, after a month or two of usage, I found it''s the only earbud that would disconnect randomly from my phone, not sure why... no other earbuds I had have this problem. For $180 earbuds this is unacceptable. Good: The ANC it''s Great, The Ambient... See more
Update, after a month or two of usage, I found it''s the only earbud that would disconnect randomly from my phone, not sure why... no other earbuds I had have this problem. For $180 earbuds this is unacceptable.

Good:
The ANC it''s Great,
The Ambient noise making this earbud like a hearing aid. Making everything is so much louder.
You can control the right earbuds and go through the modes with push and hold the touch button. (off, ANC, Amb) so you don''t need to have app/phone all the time.

Bad:
Pairing at first was a problem I had.
Disconnect randomly from my phone, at first I thought it was my phone, but tried my other earbuds, non of them disconnect. Only this $180 ANC earbuds unacceptable.
29 people found this helpful
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Richard Ojeda
5.0 out of 5 starsVerified Purchase
I chose these over AirPod Pros.
Reviewed in the United States on August 21, 2020
Color: Light Grey
I love these earphones. Ambient sound is really good. It actually sounds like you’re not wearing any earphones. The noise canceling is slightly better on the RZ-S500W than AirPod pros. And AirPod pro have pretty good noise canceling. Even when its on regular mode, they... See more
I love these earphones. Ambient sound is really good. It actually sounds like you’re not wearing any earphones. The noise canceling is slightly better on the RZ-S500W than AirPod pros. And AirPod pro have pretty good noise canceling. Even when its on regular mode, they block out a lot of sound. Comfortable fit for me. Battery life is exactly as claimed. All levels of vocals are clear and sharp. Bass is sharp and solid. Equalizer on the app is great for adjustability. My friend said the call quality was clear, so I’ll take his word for it. These are worth the money.
28 people found this helpful
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Ryan Olesen
5.0 out of 5 starsVerified Purchase
Great noise cancellation.
Reviewed in the United States on August 9, 2020
Color: Black
Edit: They added an option in the App to turn off the LeD lights! I raised my rating to 5 stars. Great pair of earbuds. I like them much better than Air Pod Pros. You can read my earlier review below. I would gladly raise my star rating to a 5 if there... See more
Edit:

They added an option in the App to turn off the LeD lights! I raised my rating to 5 stars. Great pair of earbuds. I like them much better than Air Pod Pros. You can read my earlier review below.

I would gladly raise my star rating to a 5 if there were a way to turn off the annoying LED lights. I like to sleep with noise cancelling earbuds, and these make it nearly impossible.

The noise cancellation is great.
The sound quality is pretty darn good for the price.
The ear fit is good. They look good.

BUT

The bright LED lights flash like little strobe lights, reflecting off your pillow for maximum annoyance.

If there were a "sleep mode" in the app where I could shut off the damn lights, I would gladly change my rating. I do not recommend these if you want to use them for any type of sleep or relaxation.
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Gary T.
5.0 out of 5 starsVerified Purchase
They are not white!!
Reviewed in the United States on August 8, 2020
Color: Light Grey
I researched everything I could find on noise Cancelling. These are awesome! As far as the sound quality, I honestly don’t have experience with high end earbuds. To me these are great. Here’s the reason for my review: they are NOT white! Every picture or video I’ve seen... See more
I researched everything I could find on noise Cancelling. These are awesome! As far as the sound quality, I honestly don’t have experience with high end earbuds. To me these are great. Here’s the reason for my review: they are NOT white! Every picture or video I’ve seen they are white it black. These are GREY!! I don’t like the color at all!!
I bought these for noise cancellation and that is 5stars!!
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Jackal
5.0 out of 5 starsVerified Purchase
*Update- Eddie/Consumer Affairs at Panasonic saved the day and restored my perception of Panasonic
Reviewed in the United States on November 5, 2020
Color: Black
UPDATE Nov 12, 2020: I originally left a poor review after my experience with Panasonic''s front line support. After losing the charging case in a flight to Newark, NJ just 2 months into owning these, I was told I could not purchase a replacement case and would have to... See more
UPDATE Nov 12, 2020:
I originally left a poor review after my experience with Panasonic''s front line support. After losing the charging case in a flight to Newark, NJ just 2 months into owning these, I was told I could not purchase a replacement case and would have to purchase a new set. I was directed to various departments spanning hours and did not get anywhere. That''s when I left an honest review based on my experience. I was not looking for a handout, just the ability to purchase a lost charger so that I can keep using my earphones.

Shortly after leaving a review regarding my experience with customer support, Panasonic''s consumer affairs division sprung into action above and beyond my expectations. Eddie Williams with Panasonic reached out to me via cell phone and email to assure me he is on the case and would make things right. He mentioned that he was contacted directly from HQ in Japan regarding my review. I offered to pay for a replacement case (I take full responsibility for the lost part) and instead he offered to exchange my buds for all the inconvenience I went through.

To me this was a 180 degree turn of events in my experience. The way Eddie handled this and his regular follow-ups takes my rating to exceptional because I do not think other companies would do this for such a premium product. Thank you Eddie for restoring my perception of Panasonic. I have purchased many Panasonic equipment over the years (even my Iron is a Panasonic multi-directional- love it). Panasonic has always produced effective quality products and these buds reinforce this.

Here''s the deal with the RZ-S500W buds:
If you are looking primarily for effective noise cancellation ability and travel frequently- buy these. These are much better for air travel/flights than the Airpod pro''s if you''re listening to music or watching a movie in flight because it kills background noise and has better/richer mids and bass. You do not feel you are in a plane with these. The sound quality on calls is great and I like the app feature that lets you adjust the equalizer to suite your preference. The app also received a much needed facelift and has never crashed. I also like how the app updates the firmware on the buds. Other buds might be better if you are doing more intense cardio or sweating as these are a bit heavier. Also if you are making calls while doing cardio I do feel the airpods pro have the edge because of how much lighter they are and use leverage to sit in the ear versus plugs. I''m rating these 5 stars for my primary use/purpose of air travel/ air port use and the exceptional customer support provided by Eddie and Panasonic''s Consumer Affairs division.
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ZZ
3.0 out of 5 starsVerified Purchase
Good for those needing a deep seal. Look elsewhere for everyone else.
Reviewed in the United States on November 19, 2020
Color: Black
Been using the rz-s500 for a half a year now and it''s a mixed bag. I can only recommend it for those needing a deep seal due to the individual''s ear canal shape. If not, there are better options elsewhere. Pro: -Fit is easier due to its tubular shape, at... See more
Been using the rz-s500 for a half a year now and it''s a mixed bag. I can only recommend it for those needing a deep seal due to the individual''s ear canal shape. If not, there are better options elsewhere.

Pro:
-Fit is easier due to its tubular shape, at least for my ears. The Sony ANC earbuds may have better electronic ANC but their shape prevented me from inserting the buds deep enough to create a good seal. Due to my ear canal shape, I have to place buds deeper in my ear to get a good seal, which these provide.

Neutral
-sound quality is ok. It''s not very dynamic. Bass will be lacking if you really like the low range. There''s no staging, though you really shouldn''t be expecting it here. You won''t be disappointed by the sound, but it won''t impress either.
-software is usable and straightforward, and comes with the expected settings for a product like this. But you must give it location permission for it to work even if you don''t want to use the "find if lost" function. You can set all the setting to what you like, including turning off the ongoing blue led, and then uninstall the software. The settings will stay saved on the device. I have seen two updates since I bought it, so at least they are maintaining it (for now).
-touch controls work, but it takes a little practice.

Cons:
-the charging case will continually charge the buds even if the buds are fully charged. This means your charging case will drain itself in a few days even if you never use the buds. This also means you''re going to wear out the lifespan of both the batteries in the case and buds since discharging to zero (for the case) and continually charging a full battery (for the buds) stresses the batteries. I''ve resorted to storing the buds in the wrong sides of the case to avoid this, but that means the lid won''t fully close.
-tends to fall out more easily with jarring exercises like running. Really could have used some wings to help keep them in place.
-hinge on the charging case doesn''t appear meaty enough and I have concerns with how it''ll hold up with any kind of abuse like an accidental drop.
-no support for any version of aptx and so on android devices, there is a noticeable but minor delay in audio which creates sync issues when watching video
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Bob Chaney
1.0 out of 5 starsVerified Purchase
With Respect .. these earbuds are unreliable
Reviewed in the United States on October 5, 2020
Color: Light Grey
Panasonic''s long absence from the consumer market here in the US, compelled me to jump at the chance to own a set of their earbuds. They have fantastic sound, and the noise cancelling compares favorably with even their most expensive competitor. However .. they do not seem... See more
Panasonic''s long absence from the consumer market here in the US, compelled me to jump at the chance to own a set of their earbuds. They have fantastic sound, and the noise cancelling compares favorably with even their most expensive competitor. However .. they do not seem to be without fault. Sometimes they connect and work perfectly, singly or paired, sometimes they pair and you can''t hear anything. They apparently have to placed in the case to re-pair, which can be quite a chore, as they do not fall naturally into place within the case, having to be carefully placed to initiate all the contacts. Today, I was on hold with my bank for 30 minutes (you may assume it was important), and when the representative came on line, they could not hear me. By the the time I grabbed the phone and undid the bluetooth connection (it doesn''t release by removing the earbuds from your ears), they said good bye and hung up. This unreliability, and the passage of the return window with Amazon, will relegate these buds to the drawer of useless tech which I go through occasionally and reduce in volume. I expected better from Panasonic ..no longer ahead of their time.
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Top reviews from other countries

TProulx
3.0 out of 5 starsVerified Purchase
Acceptable earbud but don''t but your expectation too high
Reviewed in Canada on January 7, 2021
The sound quality is good, the form factor and fit is ok. The case lid feels a bit cheap but acceptable for the price. What is really wrong with these earbud is the ANC and hear through. I''ve tried multiple alternative from major manufacturer (Sony, Bose, Jabra, Plantronic)...See more
The sound quality is good, the form factor and fit is ok. The case lid feels a bit cheap but acceptable for the price. What is really wrong with these earbud is the ANC and hear through. I''ve tried multiple alternative from major manufacturer (Sony, Bose, Jabra, Plantronic) and these performed the worst in regards to ANC and hear through. Like none existent ANC and hear through to the point I think I main have a defective unit with bad microphone. Also, the app is not great. Nice presentation but when you try to adjust the ANC level, hear through level or equalizer, you can easily spend 10 minutes battling with the app for the change to register.
The sound quality is good, the form factor and fit is ok. The case lid feels a bit cheap but acceptable for the price. What is really wrong with these earbud is the ANC and hear through. I''ve tried multiple alternative from major manufacturer (Sony, Bose, Jabra, Plantronic) and these performed the worst in regards to ANC and hear through. Like none existent ANC and hear through to the point I think I main have a defective unit with bad microphone.
Also, the app is not great. Nice presentation but when you try to adjust the ANC level, hear through level or equalizer, you can easily spend 10 minutes battling with the app for the change to register.
3 people found this helpful
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Ron B.
1.0 out of 5 starsVerified Purchase
Don''t buy these.
Reviewed in Canada on June 18, 2021
Originally purchased in January 2021 and by March 2021 the left earbud stopped working. I had to pay to send them to Panasonic and after 3 weeks they sent a replacement pair. It is now June 2021 and the replacement pair has stopped working with the same issues. Panasonic...See more
Originally purchased in January 2021 and by March 2021 the left earbud stopped working. I had to pay to send them to Panasonic and after 3 weeks they sent a replacement pair. It is now June 2021 and the replacement pair has stopped working with the same issues. Panasonic has terrible customer service and after multiple phone calls and e-mails they want me to send the earbuds back, again at my expense, for a refund. A good customer service would cover return shipping while under warranty especially if the product had been replace already. I would never buy another Panasonic product due to poor quality and terrible customer service.
Originally purchased in January 2021 and by March 2021 the left earbud stopped working. I had to pay to send them to Panasonic and after 3 weeks they sent a replacement pair. It is now June 2021 and the replacement pair has stopped working with the same issues. Panasonic has terrible customer service and after multiple phone calls and e-mails they want me to send the earbuds back, again at my expense, for a refund. A good customer service would cover return shipping while under warranty especially if the product had been replace already. I would never buy another Panasonic product due to poor quality and terrible customer service.
2 people found this helpful
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Kim Balkwill
2.0 out of 5 starsVerified Purchase
Doesn’t stand up to what they claim
Reviewed in Canada on December 13, 2020
Right ear is muffled! Sweating on a run and the right side became muffled. Still doesn’t work, and the manufacturer states they are sweat resistant. They were a gift, very disappinted.
Right ear is muffled! Sweating on a run and the right side became muffled. Still doesn’t work, and the manufacturer states they are sweat resistant. They were a gift, very disappinted.
One person found this helpful
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Luis Enrique Moreno Díaz
5.0 out of 5 starsVerified Purchase
Depende del dispositivo
Reviewed in Mexico on May 20, 2021
Malos en dispositivos Huawei se escuchan sin volumen...pero muy buen audio en equipos Samsung y Motorola ya que estos dispositivos cuentan con Dolby atmos las película, juegos vas a tenér una calidad de audio de excelente calidad
Malos en dispositivos Huawei se escuchan sin volumen...pero muy buen audio en equipos Samsung y Motorola ya que estos dispositivos cuentan con Dolby atmos las película, juegos vas a tenér una calidad de audio de excelente calidad
One person found this helpful
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Anastasia movios
5.0 out of 5 starsVerified Purchase
Small ears don''t recommend
Reviewed in Canada on May 24, 2021
Amazing only concern i have is that if your ears are small like mine wouldn''t recommend it they constantly fall out even through I used the xs size for the earbuds.
Amazing only concern i have is that if your ears are small like mine wouldn''t recommend it they constantly fall out even through I used the xs size for the earbuds.
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